Hello Gorgeous Hair Couture Designs

RETURN POLICY

RETURN/EXCHANGE POLICY
We want you to be satisfied with your purchases. Creating lasting relationships with our clients is our number one goal. 

ITEMS ELIGIBILE FOR RETURN/EXCHANGE MUST BE:

Returned in original condition (no trimming, cutting, wearing) (this apply’s to out of area clients only)  and in original packaging, with copy of original invoice enclosed within a 24hr period upon approval by management. (see below)
Item(s) MUST be in brand new condition. Item(s) must NOT be used or worn (you cannot cut or modify, apply dye, style, comb, wash, use or alter (trim or cut) in any way). Under no circumstances can the lace or hair be cut on any items.
In salon clients that have had time to view, try on and had their pieces cut and altered in any way by a staff member at Hair Couture Designs are not eligible for any type of refund or exchange. Clients also who wear their hairpiece or wig out of Hello Gorgeous Hair Couture Designs premises are NOT eligible for a refund or exchange.  Client agrees to purchase and has been given ample time to make a decision on purchase and will always be in charge to make decisions to have items cut, trimmed and altered by staff member. Because of this policy and the time given to each customer in salon, the 24 hr period DOES NOT apply if customer has instructed staff member to cut, trim or alter hairpiece or wig after purchase.
Item(s) MUST be odor free and cannot have any fragrances (examples include but not limited to cigarette smoke, perfume, hair spray, gel, or other products).
Item(s) must be postmarked within 24 hours of initial date of receiving.
Item(s) exchanged / returned will have a 20% restocking fee per item(s). This is only for items that have NOT been cut, trimmed, altered in any way)
If a customer has a high volume of returns, we reserve the right to raise our restocking fee.
Customer must provide proof (including but not limited to photos, video, immediate email or phone call) explaining any damage or defects to item(s) upon arrival. (This is NOT include customers that were serviced in the Camarillo or Thousand Oaks Salon locations) Buyers Remorse is NOT applicable in this situation.

ITEMS NOT ELIGIBILE FOR RETURN/EXCHANGE INCLUDE:

CUSTOM ORDERS:  All sales are final and there are no exchanges on any custom orders. There are absolutely no exceptions. 
Any item used, worn, or modified in any way (cut, trimmed, worn out of salon). Items containing any fragrances (examples include but not limited to cigarette smoke, perfume, hair spray, gel, or other products).
Any item without proof (including but not limited to photos, video, immediate email or phone call) explaining any damage or defects to item(s) upon arrival within a 24-hour period.
Any item that has been in customers possession without notifying Hair Couture Designs of damage within a 24-hour period.
All “Clearance” and "Final Sale" items.
Accessories (such as but not limited to wig liners, foam heads, and wig stands) are considered “Final Sale” and CANNOT be exchanged or returned.
Makeup and makeup related item(s) are considered “Final Sale” and CANNOT be exchanged or returned.
Any custom wigs made with the “clients own supplied hair” are not eligible for any type of refund do to the fact that the customer does not like his or her own hair that has been provided by the customer.

Directions:

Request a Return/Exchange Claim Form via email to: info@haircouturedesigns.com
All return shipping charges are the sole responsibility of the client
Fill out the Return/Exchange Form included with your package (you may also request one sent to you via email)
Address your package to ship to the address provided on the Return/Exchange Form

NOTE: All exchanges and returns will be fully inspected by an employee to determine if item(s) are eligible for return/exchange. The inspection process may take up to 5 business days to complete (excluding weekends and holidays). Refunds will be credited back to the original form of payment. Check refunds may take up to 21 business days to process. We reserve the right to refuse returns/exchanges if our return policy conditions are not met.  Client also must agree when coming to the salon located in Thousand Oaks or Camarillo, CA that there is video and sound footage being recorded for quality assurance. Customer agrees that when entering either location,  any video footage may be used to help with any miscommunication or legal matter on either side.


For any item(s) found ineligible we will call or email you with these options:

We can return your item(s) to you at your cost.
We can donate your item(s) to a local (to our business) charity of your choosing.
We can discard your item(s) with no exchange or refund applied.


PLEASE EMAIL US AT INFO.HAIRCOUTUREDESIGNS.COM FOR A RETURN AUTHORIZATION REQUEST FORM 

UNDER NO CIRCUMSTANCES WILL PACKAGES BE ACCEPTED WITHOUT A AUTHORIZATION NUMBER. NO EXCEPTIONS.